While our warranty covers materials, workmanship, mechanical systems, and structural components, there are some items that typically fall outside warranty coverage. These may include: 

• Normal wear and tear or cosmetic changes over time 
• Homeowner-caused damage or improper maintenance 
• Landscaping, grading settlement, or exterior drainage after the initial warranty period 
• Appliances or products covered by their own manufacturer warranties 

Your Customer Care team can clarify any specific questions about what's included in your coverage. 

Submitting a warranty request is quick and convenient through our Homeowner Portal: 

1. Log in to the Homeowner Portal. 
2. Select the type of request you'd like to submit. 
3. Upload photos or notes if needed. 
4. Track progress and communicate directly with our Customer Care team. 

For urgent issues — such as a plumbing leak or electrical concern — you can also reach our warranty team by phone at (859) 344-5975. 

Response times depend on the nature of the request. Urgent issues like plumbing leaks, electrical problems, or HVAC failures are prioritized and addressed as quickly as possible. Routine requests submitted through the Homeowner Portal are reviewed by our Customer Care team and scheduled based on the scope of work. You'll be able to track the status of your request directly in the portal. 

Yes. Fischer Homes conducts warranty walkthroughs to review your home and address any items that may need attention. This gives you a dedicated opportunity to walk through your home with a member of our team, note anything that needs service, and ensure everything is meeting expectations. Your Customer Care team will coordinate the timing with you. 

Multi-Year Structural Warranty may be transferable to a subsequent homeowner, subject to the terms and conditions of the warranty program. Contact our Customer Care team for details on the transfer process and any requirements that apply. 

Builder Backed is a personalized home management tool available to Fischer homeowners. It helps you: 

• Receive seasonal maintenance reminders tailored to your home 
• Track service records, warranties, and projects 
• Connect with trusted local professionals for repairs or upgrades 

Think of it as a long-term companion to your warranty — it helps you stay on top of routine maintenance so small things don't become big ones. 

Your first point of contact is the Fischer Homes Customer Care team. You can reach them through the Homeowner Portal for non-urgent requests or by phone at (859) 344-5975 for time-sensitive issues. Whether it's a warranty question, a maintenance concern, or general homeowner support, the team is there to help.